Barbara A. Higgins

Previous to joining EMPLOYERS, Barbara Higgins was the senior vice president of customer experience and retention at Allstate Insurance Company. Before that, she was vice president, customer experience at United Airlines, where she led the global customer experience function and managed contact center operations in nine countries. Higgins joined United Airlines after a 19-year career working for the Walt Disney Company, most recently as the vice president for operations integration and planning at Disneyland Resort Paris. She is a member of the Lincoln Park Zoo board of directors and the Cornell Hotel Society. She earned her BS from Cornell University’s School of Hotel Administration and her MBA from the University of Florida.